Grievance Redressal Policy

Email the Grievance Officer with a clear description of your complaint, your order/account details (if relevant), and your preferred resolution.

We will acknowledge your grievance within 48 hours.

We aim to resolve grievances within 30 days of acknowledgement.

General service complaints, refund and payment disputes, privacy and data-protection concerns, and consumer complaints relating to any aspect of the Service.

If you are not satisfied with the resolution offered, you may request escalation. Beyond that, you retain your full right to approach the appropriate Consumer Disputes Redressal Commission with jurisdiction over your location, or, for a data-protection- specific grievance once the relevant provisions of the Digital Personal Data Protection Act, 2023 are in force, the Data Protection Board of India.