Refund & Cancellation Policy

If you cancel before your report/content has been generated, you are entitled to a full refund.

Because our reports are digital content prepared after confirmed payment, once a report has been successfully generated and made available to you, it is generally not eligible for a refund based on subjective dissatisfaction with the content or interpretation — the service has been rendered as described. This does not affect your rights in the situations below.

If your report is missing, corrupted, blank, or does not match what was described at purchase due to an error on our part, you are entitled to a full refund or free regeneration, your choice.

If you entered incorrect birth details or contact information yourself, this is not treated as a platform error, but we will make reasonable efforts to help — including offering a free correction where practical.

If you are charged more than once for the same order, we will refund the duplicate charge in full once verified.

If a payment fails but funds were debited, any amount debited will typically be reversed automatically by your bank/the payment processor. If it is not, contact us with your transaction reference and we will assist.

If a technical failure on our end prevents delivery, you may choose a full refund or redelivery once the issue is resolved.

If you entered the wrong email and did not receive access, contact us to have it resent to the correct address once verified.

A consultation is booked as a fixed block of minutes at the astrologer's per-minute rate, shown before you pay. You pay when you send the request. Refunds below are issued automatically to your original payment method; they usually appear within 5–7 working days, depending on your bank.

• Full refund if the astrologer declines, does not accept in time (90 seconds for a chat or a call), or you cancel before they accept. When they decline or do not answer, your payment is first held for 10 minutes so you can send the request to them again or to another available astrologer without paying again (any price difference is refunded); if you do not, or you choose “Refund now”, the full refund is issued automatically.
• Full refund if the consultation never starts because a participant does not join within 5 minutes of acceptance, or a call never connects.
• Full refund if your payment is confirmed after the request has already closed.
• Unused whole minutes refunded if a call ends because the astrologer loses their connection, the connection fails on both sides, or AskHoro ends it for a safety reason.
• Unused whole minutes refunded if a chat or call is ended after repeated attempts to share contact or payment details, whoever made them.
• No refund of unused minutes if either participant ends a call early, or your own connection does not come back within the reconnection window (about 90 seconds). Billing pauses while either side is disconnected.

Astrology is interpretive. A consultation that took place as booked is not refunded because you disagree with the astrologer's view. If an astrologer behaved improperly, report it through the Grievance Redressal page and we will review it, including refunds where appropriate.

If a transaction on your account was unauthorised, contact us immediately at support@askhoro.com; once verified, we will process a full refund and cooperate with Razorpay's fraud investigation process.

If you raise a chargeback with your bank/card issuer, we will cooperate fully with the payment processor's dispute process and provide evidence of the service delivered.

Email support@askhoro.com with your order number and reason. We aim to respond within 48 hours and resolve valid requests within 7-14 business days, credited back to your original payment method via Razorpay.