Refund & Cancellation Policy

If you cancel before your report/content has been generated, you are entitled to a full refund.

Because our reports are digital content delivered instantly upon payment, once a report has been successfully generated and made available to you, it is generally not eligible for a refund based on subjective dissatisfaction with the content or interpretation — the service has been rendered as described. This does not affect your rights in the situations below.

If your report is missing, corrupted, blank, or does not match what was described at purchase due to an error on our part, you are entitled to a full refund or free regeneration, your choice.

If you entered incorrect birth details or contact information yourself, this is not treated as a platform error, but we will make reasonable efforts to help — including offering a free correction where practical.

If you are charged more than once for the same order, we will refund the duplicate charge in full once verified.

If a payment fails but funds were debited, any amount debited will typically be reversed automatically by your bank/the payment processor. If it is not, contact us with your transaction reference and we will assist.

If a technical failure on our end prevents delivery, you may choose a full refund or redelivery once the issue is resolved.

If you entered the wrong email and did not receive access, contact us to have it resent to the correct address once verified.

You may cancel a subscription at any time. Your access continues until the end of the period you've already paid for; we do not provide a partial refund for the unused remainder of a current billing period, unless stated otherwise at the time of purchase.

If a transaction on your account was unauthorised, contact us immediately at support@askhoro.com; once verified, we will process a full refund and cooperate with Razorpay's fraud investigation process.

If you raise a chargeback with your bank/card issuer, we will cooperate fully with the payment processor's dispute process and provide evidence of the service delivered.

Email support@askhoro.com with your order number and reason. We aim to respond within 48 hours and resolve valid requests within 7-14 business days, credited back to your original payment method via Razorpay.